Up to 10 endpoints
Standard
€99/ Monat
Critical pager, monthly report, SLA as above.
MANAGED RESPONSE
When the phone rings at night, it rings at our place.
Vyrex Managed Response is the human response layer above the platform: we receive critical alerts, triage and escalate — day, night, weekend. Without waking you up unless we have to.
01
Response to critical alerts in under 30 minutes — 24/7
02
Escalation via mobile incident-mode app
03
Documented SLA, monthly service report
04
Add-on to any Vyrex package starting at €99/month
KENNZAHLEN
30
Minutes response time
24/7
Availability
99
EUR/month from
100%
documented
SLA
Service Level Agreement
Clearly defined, transparently documented, demonstrable in every monthly report.
- First response (Critical)
- ≤ 30 minutes · 24/7/365
- First response (High)
- ≤ 4 hours business days, ≤ 8h night/weekend
- Triage report
- ≤ 2 hours after first response
- Action recommendation
- ≤ 24 hours
- Monthly service report
- First business day of following month
- Non-response · Service credit
- 20 % of monthly fee per SLA breach
KANÄLE
How we reach you
When something critical happens, the pager path runs in parallel across all available channels — until someone acknowledges.
- Vyrex Mobile App — push with incident-mode banner
- Telegram pager channel — dedicated channel per customer
- Email to defined escalation address
- Phone call on P0 escalation (within 60 minutes without acknowledgement)
ABGEDECKT
What is covered
01
Wazuh critical alerts
Every alert with severity 12+ is reviewed, categorized and commented within the SLA window.
02
Edge IDS anomalies
Suricata/Zeek hits on the Vyrex Edge are validated against the asset DB and prioritized.
03
Mobile posture escalations
Devices with critical mobile risk score (< 30) or root/jailbreak indicators are reviewed directly.
04
Incident-mode support
During an active incident we take the operator role: propose measures, communicate with device holders via the app, maintain status.
05
Fix-bundle approval
We review generated auto-fix bundles before execution and approve them — no patches without human sign-off.
06
Monthly service report
Number of alerts, mean time to triage, mean time to resolution, open items. PDF in Vyrex branding.
NICHT ABGEDECKT
What is not covered
- On-site visits (separate offering, 4-hour block)
- New installations or migrations — these belong to the project business
- Endpoint recovery after ransomware encryption — forensics partner network
- Legal counsel or insurance correspondence after an incident
PREISE
Pricing
Up to 50 endpoints
Plus
€249/ Monat
Standard + high-priority pager weekdays, quarterly call with recommendations, fix-bundle pre-approval.
From 50 endpoints or multi-site
Enterprise
on request
Plus + dedicated escalation address, monthly call, individualized SLA.
EHRLICHKEIT
Honestly: our scaling limit
Managed Response is operated by a small team — currently with capacity for about 20 active customers. When this limit is reached, there will be a waiting list or we will expand the team. We tell you this before the first contract day, not after.
FAQ
Frequently asked questions
Who actually responds at night?+
Currently the founder of TwoPixels personally, supported by automated pre-filters and AI-assisted triage. Escalation to partner providers for P0 situations.
What counts as Critical?+
Wazuh severity 12+ or a self-defined trigger (e.g. privileged-account login outside business hours). Thresholds are configurable in the portal.
What happens if no response comes?+
Pager goes in second wave to backup contact and phone. If both fail, this counts as SLA breach and you receive 20 % of the monthly fee as credit in the following month.
Can I cancel?+
Monthly to month end. No minimum term.
Do I get access to the alert backlog?+
Yes — Vyrex portal shows all alerts with status, notes and triage timestamps. The monthly report is the condensed version.
STARTEN
Book readiness
If Vyrex is running at your company, Managed Response is active within 24 hours. We only need your escalation addresses and an initial alignment of thresholds.
Schedule a call